Refunds

Machine Knit Studio patterns are digital and open at once, so refunds are not automatic. We refund in these cases:

• the link does not work and we cannot fix it;
• the pattern is clearly not what the page described;
• you were charged twice for the same pattern, or the payment was a mistake you tell us about promptly.

How to ask

Write to info@grunt.si with the email address you paid with and the pattern name. We answer within a few working days. You can also ask Link support through the link in your receipt; Stripe handles payment problems there, and may refund a payment on its own.

What a refund does

The money goes back to the payment method you used, including the VAT you paid, normally within 5 to 10 working days. A full refund ends your access to the pattern. A partial refund leaves it open. Your statutory rights are not affected by this page.